Frequently Asked Questions

You can book a cab in three easy ways:

• Online through our website - Visit our booking page and fill in your details
• Call us at +91-8446750712 - Our customer service is available 24/7
• WhatsApp at +91-8446750712 - Send us your booking details via WhatsApp

For city rides and local trips, you can book as little as 30 minutes in advance. For outstation trips, airport transfers, and corporate bookings, we recommend booking at least 6-12 hours in advance to ensure availability.

Yes, you can modify your booking details (pickup time, location, etc.) by contacting us at least 2 hours before your scheduled pickup time. Call +91-8446750712 or WhatsApp us with your booking ID.

You'll need to provide:

• Pickup location and destination
• Date and time of pickup
• Type of trip (one-way, round trip, hourly, etc.)
• Number of passengers
• Your contact details (name, phone number)

We accept multiple payment methods for your convenience:

• Cash - Pay directly to the driver
• UPI - Google Pay, PhonePe, Paytm, etc.
• Credit/Debit Cards - All major cards accepted
• Digital Wallets - Paytm, Amazon Pay, etc.

No, we believe in complete transparency. All charges are clearly mentioned upfront. Additional charges that may apply include:

• Toll charges (actual)
• Parking fees (actual)
• Night charges (11 PM - 6 AM): 20% extra
• Waiting time beyond free limits

All these charges will be clearly shown on your final invoice.

For airport pickups, we provide 60 minutes of free waiting time. For other services, first 15 minutes are free. After that, waiting charges apply as per the vehicle type (₹50-125 per hour).

Yes, absolutely! You will receive a detailed invoice via email or WhatsApp after your trip. The invoice includes all charges breakdown for your records.

Our cancellation policy is customer-friendly:

• More than 2 hours before pickup: Free cancellation, no charges
• Within 2 hours of pickup: 25% of the booking amount
• No-show: Full booking amount charged

To cancel your booking, simply call us at +91-8446750712 or send a WhatsApp message with your booking ID. You will receive a cancellation confirmation immediately.

Refunds are processed within 5-7 business days. The amount will be credited back to your original payment method.

Yes, absolutely! All our drivers undergo thorough background verification, license validation, and regular training on safety, customer service, and driving skills. We ensure the highest standards of professionalism.

Your safety is our priority:

• All vehicles are equipped with GPS tracking
• 24/7 customer support for emergencies
• Regular vehicle maintenance and safety checks
• Driver background verification
• SOS button for emergency assistance

Yes! All our vehicles undergo regular servicing and quality checks. We maintain high cleanliness standards and ensure all vehicles are in excellent working condition before every trip.

Yes, all our vehicles are GPS-enabled. You can share your ride details with family or friends for added security. Contact our support team for real-time tracking assistance.

Yes! TimelyCabs operates 24 hours a day, 7 days a week, including holidays. Book anytime, anywhere.

We currently operate in major cities across India. For intercity and outstation trips, we cover routes between most major cities. Contact us to check availability in your area.

Absolutely! We offer competitive rates for outstation trips with both one-way and round-trip options. Check our outstation pricing for more details.

Yes, we offer customized corporate packages with monthly billing options, dedicated account managers, and priority support. Contact us for more information.

Contact our customer support immediately at +91-8446750712 with your booking details. We'll help you connect with the driver to retrieve your belongings.